No matter what industry you're in, you likely see a lot of data on a daily basis. The hard part can be drawing out the information that you need from that data, especially when a lot of it is seemingly unrelated. Understanding the basics of entity extraction can help you to do just that. Here's a look at some of the things that you should know about the ways that entity extraction software can help your business.

Collate And Analyze Customer Comments

Whether you're evaluating customer survey responses, reviews and comments posted on social media platforms, or other product reviews or company feedback sources, you'll find that sorting through all of that information to find the relevant information for your company to take action on. This can be a challenge for most business owners to rummage through.

When you use entity extraction software, the software platform will aggregate and search all of the customer feedback sources and then extract the key information for you. This saves you the time and effort of trying to do the same thing manually.

You'll know if there are any features or concerns that come up repeatedly in customer comments, allowing you to target the specific issues that your customers are actually talking about.

Manage Support Ticket Systems

Another great thing about entity extraction software is that you can integrate many of them with your support ticket and customer management platform. With this integration, any support tickets will automatically be tagged with customer names, product identifications, and keywords that define the issue.

Not only will this help to ensure that support tickets quickly get routed to the proper divisions, but it will also make it possible for you to quickly and easily conduct searches based on these tags to see trends in your support issues.  The quicker and easier you can spot any type of trend in support tickets, the sooner you can mitigate those problems.

Automate Data Assessment Of All Sorts

Any time you're dealing with large amounts of data and are trying to sort out specific pieces of information, it can feel like looking for a needle in a haystack. In those situations, you'll often feel like you're dedicating a large amount of manpower to something that's far more time-consuming than it needs to be.

Entity extraction software can eliminate that problem. You won't have to worry about having dozens of employees dedicated to sorting documents and searching for similarities or clues. Scan the documents and let your entity extraction software do the heavy lifting for you.

These are some of the many reasons why business owners can greatly benefit from using a local entity extraction software program. Talk with a provider near you for more help.